At NBCU, the health and wellness of our members and staff is our top priority. We are taking direction from the CDC so that we can do our part to lessen the impact of the COVID-19 Virus.
We’re taking a commonsense approach that includes the following:
- We encourage members to use our remote banking services whenever possible. NBCU’s Online Banking, Online Loan Applications, and Mobile App allow Members to do nearly everything they need from home. We ask that you please consider using ATMs to access your cash. NBCU is part of the ALL Point Network with 55,000 Surcharge-Free ATMs Worldwide.
- Our team is making every effort to deep clean and sanitize branches, workspaces, common areas and regularly touched surfaces. Still, please exercise care and common sense when visiting us in person.
We are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise. We are committed to being in your corner during these times of uncertainty and volatility. As always, we are here to help.
What we are doing
We have several precautionary measures in place to prevent the likelihood that our operations would be significantly affected by the Coronavirus, including:
- Educating employees on preventative measures they can take and sharing important updates from the CDC.
- Offering flexibility in several sick leave policies, and encouraging employees that feel sick to stay home.
- Facilities staff have increased the frequency and fervor in which they are cleaning offices and high trafficked areas in our buildings.
- We have instituted “hands-free” zones in all our locations. We have signs posted stating that we have a temporary no handshake policy in place for the safety and well-being of our employees, members, and community alike.
- Limiting face to face contact by canceling all non-essential bank travel/conferences/events and holding meetings via teleconference.
- All staff is encouraged to wash their hands with soap and water frequently. When running water is not readily available, the use of alcohol-based hand sanitizers is advised and has been provided to them at all our office locations.
Alternate Banking Options Available
If you’re practicing your own social-distancing, your NBCU account is always accessible through the following channels:
- NBCU’s Online Banking
- Mobile Banking – Download the NBCU mobile app in the App Store or Google Play
- Online Loans – Online Loan Applications
- Debit Cards – You can minimize cash handling by using your debit card instead.
- Mobile Payments – You can connect your NBCU debit card to your mobile wallet app (Apple Pay or Google Pay) and just tap-and-go in the checkout line.
- Telephone Banking by calling 508-994-6546, then press 1
- Reach us by phone if you have a question: 508-994-6546
- ATMs are available 24/7/365 – ALL Point Network
Emails by Department
- Electronic Services: email@example.com
- Loans: firstname.lastname@example.org
- Retail Services: email@example.com
Be aware of scams
The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19). Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19. The Federal Trade Commission has a list of tips on their website to help you avoid coronavirus scams.
There is a malicious website currently circulating on the internet, pretending to be a live map of “Coronavirus COVID-19 Global Cases by Johns Hopkins University”. Visiting this website infects the user with an information-stealing program that can steal of variety of sensitive data. Links to this malicious site are likely being spread via infected email attachments, malicious online advertisements, and social engineering. Furthermore, anyone searching the internet for a Coronavirus map could unwittingly navigate to this malicious website. Please be extremely cautious when searching and browsing the internet, so you can avoid this malicious site. The site is known to have used the web address of “corona-virus-map[dot]com”.
CISA encourages individuals to remain vigilant and take the following precautions:
- Avoid clicking on links in unsolicited emails and be wary of email attachments.
- Use trusted sources—such as legitimate, government websites—for up-to-date, fact-based information about COVID-19. We’ve provided some helpful links below.
- Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
- Verify a charity’s authenticity before making donations.
- Review CISA Insights on Risk Management for COVID-19 for more information.
- CDC – Stop the Spread of Germs flyer
- CDC – Symptoms of Coronavirus Disease 2019 flyer
- Centers for Disease Control and Prevention – COVID-19 Data Page
- CDC – Public-Private Partnerships and the CDC Business Guidelines
- World Health Organization Coronavirus Disease (COVID-19) – Outbreak Page
- Mass.GOV Information on the Outbreak of Coronavirus Disease 2019 – COVID-19 Page
- RI.GOV Department of Health – Coronavirus Disease 2019 – COVID-19 Page
- Coronavirus & Business Income Losses – Independent Agent
- Coronavirus and Commercial Business Shutdown Coverage – Mass. Association of Insurance Agents